Z2UProtection for sellers

Sell your items at Z2U Marketplace with peace of mind and let Z2UProtection handle all necessary verification so you can solely focus on your trades.

Coverage provided to seller under Z2UProtection:

1. Chargeback liability: This applies when a buyer is trying to file for unauthorised payment refund (chargeback). Given that the seller can provide full delivery proof based on our services requirement, the seller will be fully reimbursed.

2. Your account and product listings must be in check with our Terms of Service to be covered under Z2UProtection.

What is not covered under Z2UProtection:

1. Product or services not as described

2. Non-delivery of order

3. Intentional fraud or scam - Seller's account will be permanently suspended and Z2U reserves the right to recall all payment being disbursed to seller and pursue legal action.

4. If the buyer disputed the order and succeeds, the financial institution will cancel the transaction. This means the original payment paid by the buyer will be refunded to them. Depending on the reasons for the successful dispute of the buyer (This means the sellers take the main fault, including but not limited to: you failing to provide transaction evidence promptly, handling disputes negatively, choosing to direct refund to end the dispute, etc.), we may recover this amount from you and the corresponding dispute fine will be charged. The fine amount is subject to the amount collected by the financial institution. 

5. For services such as top-ups and boostings that require obtaining the buyer's game account credentials for fulfillment, the Z2U Protection Mechanism shall not apply if the buyer's account is banned, restricted from logging in, or has virtual assets forcibly deducted by the official game operator due to the seller's use of illegal payment channels (e.g., stolen credit cards, illicit gift cards), unauthorized third-party software (e.g., cheats, scripts), or the exploitation of in-game bugs. Under such circumstances, the platform reserves the right to directly rule in favor of a full refund to the buyer.

6. From the moment the seller obtains the buyer's account credentials, their operational authority is strictly limited to the sole purpose of fulfilling the current order. Sellers are strictly prohibited from transferring, consuming, or destroying any virtual assets within the buyer's account that are unrelated to the current order without authorization. If a seller fails to securely log out promptly upon completion of the order, or is suspected of stealing the buyer's assets or abusing their private information, the platform will deem this a severe fraudulent breach of contract. Z2U reserves the right to immediately take coercive measures, including but not limited to freezing the funds in the seller's account.

Proof of delivery:

1. All proof of delivery must be uploaded immediately after delivery is made.

2. For orders of higher value game coins/game accounts/Top-Up/subscriptions/gift cards products, sellers need to keep videos as proof in addition to basic screenshots.

3. For Account service, this include the screenshot of account information such as login email and password, which you submitted through Z2U to the buyer.

4. For games that support email notification: Screenshots of such notifications indicating changes made to the sold account, such as login IP or device changes.

5. Any screenshots to validate the completion of transactions must also be included as proof.

6. For other  game services, screenshots or video proof must consist of buyer's character ID, quantity before and after the delivery.

7. For special services such as top-ups and boostings, sellers shall bear a stricter burden of proof in after-sales disputes. In the event of a dispute involving allegations of "account bans or asset damage," the seller must additionally provide proof of the legitimacy of the fulfillment methods (e.g., payment transaction records from legitimate channels, compliant operation records) as well as full-process status evidence (e.g., screenshots or videos capturing the initial login status, the completion of fulfillment, and the secure logout from the account). If the seller fails to provide the aforementioned valid evidence, Z2U will give priority to the buyer's claims during the dispute resolution process.

Additional:

Z2U proactively monitors all activity of the Marketplace, but you can help to identify any suspicious activities by reporting it to us if you found any user violating our terms and policies, including any exploits, abuse or solicitation for private deals.

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