Welcome to Z2U Support Center
Frequently Asked Questions
How do I register as a seller?
1. Before you can register as a seller, you must first sign up an account at Z2U Marketplace and yo...
What is order processing fee?
At Z2U, we believe it is of utmost importance to provide our customers with a safe and secure envir...
Trading safety guidelines
1. DO NOT RETURN the Gold under any circumstances and regardless of the reasons given, even if it�...
Seller rules & regulations
You may read a detailed selling rules on the confirmation page:https://www.z2u.com/sellrule 1. Sel...
What is Store Ranking and how to know if a seller is reputable?
To enjoy ranking system, all sellers must be verified by following rules. -1. Seller is required to...
What is revenue reserves?
1.What is revenue reserves? The revenue reserves are also called the revolving deposit. It is a cer...
What is Security Deposit？Why I have this?
1. What is Security Deposit? Why we charge it from sellers? To ensure the benefits between platform...
What are the fees to sell?
Registration = Free Create listings = Free 1. Order Processing Fee For most of the games on Z2U, ...
Details of Z2U balance. What is "Not available Balance"?
What is Z2U balance? It is an in-station wallet, all the income from selling or profit transferred ...
Recent articles
How to request a shopping invoice after purchasing at Z2U?
1. Basic process of requesting invoices On the Z2U trading platform, we have prepared a proforma in...
How To Upload Photo About Identity Card When You Signing Contract
How To Upload Photo About Identity Card When You Signing Contract When you click sign contract,the...
How to setup Multi-factor authentication in Z2U account (Example reference: Google Authenticator)
For security reasons, you will be asked to enter a verification code when you log in to Z2U or perf...
What is Product Specification? What is the purpose of Product Specification?
1，What is Product Specification？Product specifications are detailed product information added b...
What is Z2U Hot Product and how to list?
1，What is Z2U Hot Product？ Hot Product refer to products that meet the official specifications ...
How to set your Microsoft security key
1. InstallMicrosoft Authenticator on your phone and link to yourMicrosoft account. 2. Sign in you...
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