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Welcome to Z2U Support Center

Frequently Asked Questions

How do I register as a seller?

1. Before you can register as a seller, you must first sign up an account at Z2U Marketplace and yo...

What is order processing fee?

At Z2U, we believe it is of utmost importance to provide our customers with a safe and secure envir...

Trading safety guidelines

1. DO NOT RETURN the Gold under any circumstances and regardless of the reasons given, even if it...

Seller rules & regulations

1. Seller is required to fulfill the delivery within the stipulated delivery time by using the deli...

What is Store Ranking and how to know if a seller is reputable?

To enjoy ranking system, all sellers must be verified by following rules. -1. Seller is required to...

What is revenue reserves?

1.What is revenue reserves? The revenue reserves are also called the revolving deposit. It is a cer...

What is Security Deposit?Why I have this?

1. What is Security Deposit? Why we charge it from sellers? To ensure the benefits between platform...

What are the fees to sell?

Registration = Free Create listings = Free 1. Order Processing Fee For most of the games on Z2U, ...

Details of Z2U balance. What is "Not available Balance"?

What is Z2U balance? It is an in-station wallet, all the income from selling or profit transferred ...


Recent articles

How to use Yu-Gi-Oh! Master Duel Top-Up Program Submit system?

In order to save the communication time between buyers and sellers of Yu-Gi-Oh duel masters, the Z2...

Why does Z2U strictly prohibits any form of offsite trading?

If you have read theTrading safety guidelines, you may be noticed that Z2U strictly prohibits you t...

How to set "Play Online" in Elden Ring

Notification: Please ensure all the settings are the same as the showing pages in this guideline! ...

HOW TO TRANSFER YU-GI-OH! MASTER DUEL DATA TO OTHER CONSOLES?

Users of platforms (including PC/Steam, PS4/PS5, Android/iOS, Nintendo Switch & Project Scarlet...

What is Z2U buyer Ranking?

What is Z2U Buyer Ranking? The Z2U buyer ranking is a user rating system based on the user's accum...

How to receive the FIFA PC Points by CDK?

You will receive a CDK after purchasing FIFA PC Points from some sellers, but you must know the fol...